← Back to Home

Privacy Policy

Last Updated: January 8, 2026

Pete's Inn Homestay ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with our WhatsApp AI Resort Receptionist chatbot and use our services.

1. Information We Collect

1.1 Information You Provide

When you interact with our WhatsApp chatbot, we may collect:

• Your name and contact information (phone number, email address)
• Booking preferences (dates, room type, number of guests)
• Special requests or requirements
• Payment information (processed securely through third-party payment processors)
• Messages and communications you send through WhatsApp

1.2 Automatically Collected Information

We may automatically collect:

• WhatsApp user ID and profile information
• Message timestamps and interaction history
• Device information and IP address
• Usage patterns and preferences

2. How We Use Your Information

We use the collected information to:

• Process and manage your booking reservations
• Communicate with you about your stay and answer inquiries
• Provide personalized customer service through our AI chatbot
• Send booking confirmations, reminders, and updates
• Improve our services and chatbot functionality
• Comply with legal obligations and resolve disputes
• Prevent fraud and ensure security

3. Information Sharing and Disclosure

3.1 We Do Not Sell Your Information

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

3.2 Service Providers

We may share your information with trusted third-party service providers who assist us in:

• Operating our WhatsApp chatbot (e.g., Meta/WhatsApp Business API)
• Processing payments
• Hosting and maintaining our systems
• Providing customer support

3.3 Legal Requirements

We may disclose your information when required by law or to protect our rights, property, or safety, or that of our guests and staff.

4. WhatsApp-Specific Terms

Our chatbot operates through WhatsApp, and your use is also subject to:

• WhatsApp's Terms of Service
• WhatsApp's Privacy Policy
• Meta's data practices

Messages sent through WhatsApp are encrypted end-to-end. However, we store conversation logs to improve service quality and maintain booking records.

5. Data Retention

We retain your personal information for as long as necessary to:

• Fulfill the purposes outlined in this Privacy Policy
• Comply with legal obligations (typically 3-7 years for booking records)
• Resolve disputes and enforce our agreements

After this period, we will securely delete or anonymize your information.

6. Your Rights and Choices

You have the right to:

• Access: Request a copy of your personal information
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your data (subject to legal requirements)
• Opt-Out: Unsubscribe from promotional messages (booking-related messages will still be sent)
• Data Portability: Request your data in a structured, machine-readable format

To exercise these rights, contact us at info@petesinn.in or +91 77361 51632.

7. Security

We implement reasonable security measures to protect your information, including:

• Encryption of data in transit and at rest
• Secure access controls and authentication
• Regular security assessments
• Staff training on data protection

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

9. International Data Transfers

If you are accessing our services from outside India, please note that your information may be transferred to, stored, and processed in India where our servers are located and our service providers operate.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the new policy on our website
• Sending a notification through WhatsApp
• Updating the "Last Updated" date

Your continued use of our services after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: info@petesinn.in
• Phone: +91 77361 51632
• WhatsApp: +91 77361 51632
• Address: Petes Inn, Areeckal House (MRA 14 B), Meckave, Nedumbassery, Cochin, Kerala 683572

12. Consent

By using our WhatsApp chatbot and services, you consent to the collection and use of your information as described in this Privacy Policy.